Your Privacy Questions Answered
We collect your full name, email, phone number, date of birth and address for identity verification. We also record your chosen payment method—DANA, OVO, GoPay or QRIS—and device information when you register. This data is used to verify your identity, prevent fraud and comply with payment regulations.
Your DANA, OVO, GoPay or QRIS details are processed by our licensed payment partners using industry-standard encryption. We never store your full payment credentials on our servers. Each deposit is encrypted, verified and logged securely in your account history.
Yes. Contact our support team via live chat or email to request a data access report. We'll compile all personal information, account activity and transaction records and send them to your registered email within 30 days where local law permits.
Your data is shared only with our licensed payment processors to complete deposits and withdrawals. We do not sell, rent or share your personal information with advertisers, data brokers or third parties outside our payment ecosystem.
We retain account and transaction records for the period required by local law, typically 5-7 years. After this period, records are securely deleted. You can request earlier deletion, and we'll comply where local law permits.
You can request full account deletion and data removal through live chat or email. We'll verify your identity, close your account and securely delete your personal information within 30 days, except where local law requires us to retain transaction records.
We monitor all login attempts and alert you immediately via email or SMS if we detect suspicious activity. Review your login history in account settings under Security. If you spot unfamiliar access, change your password and contact support right away.
